EXPERIENCE & BACKGROUND
Jerry Gaines
Technical operations. Reliable systems. Practical delivery.
8+ years across customer-facing operations, IT service management, database reliability engineering, and technical support.
Experience
SEPTEMBER 2024–OCTOBER 2025
Apple via TEKsystems
IT Service Management · Wallet, Payments & Commerce
Reliability engineering, incident reviews, and root cause analysis for Apple Card and Apple Wallet infrastructure. Built observability solutions with Splunk and Tableau and partnered with SRE and software engineering teams on prevention and resolution.
FEBRUARY 2021–APRIL 2024
IBM
Database Reliability Engineer
Tier 3 technical escalation support for enterprise Db2 environments. Investigated code-level issues, data persistence, locking, and performance bottlenecks, and built scripts to support log analysis.
MARCH 2015–MARCH 2020
Google via Manpower
Candidate Operations Coordinator
Coordinated interviews, resolved logistical issues, and automated an interview-data workflow to reduce manual work.
EARLIER EXPERIENCE
Engineering & technical support
Software Engineer Intern, Wineries of Santa Clara Valley · September–December 2015.
IT Help Desk Lead, San Jose State University · August 2013–January 2015.
Education & certifications
- B.S. Computer Science, San Jose State University · December 2018
- AWS Certified Cloud Practitioner · October 2025
- Google Project Management: Professional · April 2025
- Google Cybersecurity: Professional · January 2024
- IBM Data Science: Specialization · October 2020
Tools & technical focus
AWS, Azure, Google Cloud, IBM Cloud, SQL, MySQL, Db2, Python, Java, JavaScript, C++, Terraform, CloudFormation, Docker, Splunk, Tableau, Wireshark, and security frameworks including NIST and OWASP.
Independent projects
- Anansi / Auto DM · Cloud Solutions Architect
- LiveClawDropBot · Lead Developer
- Local Area Disaster System · Developer